Need some help lovely?
How do I reschedule my appointment?
You can do this via your Account on the website with more than 24hrs notice. If you need to change it to an alternative service or to an alternative lash artist please message via our SHE Lash Facebook page or via the Contact us on the website.
How do I cancel my appointment?
You can cancel your appointment via your account on the website. Deposits are non-refundable but they are transferable.
I’ve just received an email to say my appointment has cancelled. Why?
This usually happens if two clients have tried to book the same appointment. If you have been charged but appointment has been cancelled by the system. Please ‘contact us’ and send over proof of payment so we can refund.
I can’t find an appointment to suit my availability, what should I do?
We’d recommend checking the website frequently as cancellations will show there especially within 24hrs of the day you’d like to book.
SHE Master Artist is fully booked.
If our SHE Master Artists are fully booked please check the SHE Artist/Apprentice diaries. Our SHE Artists and Apprentices are also perfectionists. Appointments may take a little longer but you’ll still leave SHE Lash feeling like the Queen you are with that obvious SHE Lash set! For pictures of their most recent work please message us on FB or via ‘CONTACT US’ form above.x
Where can I find pictures of your current work?
Pictures can be found on our SHE Lash Instagram page https://www.instagram.com/she__lash/?hl=en
If there is a certain style you like, please show your lash artist on the day of the appointment.
I’d like to book in for Bridal lashes.
We recommend booking in at least 5 days prior to your wedding.
Where is SHE Academy Shrewsbury Located?
SHE Lash HQ, Upper Battlefield, Shrewsbury SY4 3DB
Closest Hotel to us is the Travelodge Battlefield (SY4 3EQ), just a couple of minutes walk away. Shrewsbury is a lovely location that we encourage you to explore during your visit.
Yes we have a private car park
* Vehicles and contents left at owners own risk. We do not except responsibility for any loss or damage to vehicles or their contents*
We’re around 10 minutes away from Shrewsbury town centre. Frequent buses run to/from Shrewsbury Train Station to Battlefield Shrewsbury.
I have a SHE Academy Code for SHE Classic Students, how do I use it?
If you’re wanting to pay in full please ‘contact us’ with the code you were given and our P.A will activate a code for you to use online.
If you’re just paying a deposit please add the code you were given to the notes and we will deduct the discount when we send you the remaining balance invoice.
How long does it take for delivery?
Packages are sent out via the Royal Mail 48 Tracked. International deliveries varied within 5 days.
My item has arrived damaged/faulty
In this very rare situation please accept our sincere apologies. In order for us to rectify please could you send us some clear images of the damaged/faulty items.
How do I book?
For more information, prices and to book please message the SHE Aesthetics Instagram Page directly.
SHE LASH HQ Upper battlefield
SY4 3DB. Shrewsbury Shropshire.
No 96, Northgate Street,
Chester City Centre CH1 2HT
New U Salon,